Could you be missing out on an energy concession?

Many people who are eligible for a concession rebate on their energy bills never claim it.

From 1 July 2026, when you join or change your plan, we'll tell you about the concessions, rebates, and relief available where you live and ask whether you might be eligible - so support is easier to find. If you stop being eligible for a concession you've been receiving, we'll let you know.

You don't have to wait: If you think you may be eligible, contact us any tume and we'll help you check.

 

 

The NSW Government offers a range of rebates to help with energy bills, delivered through its Social Programs for Energy Code. Holders of a Pensioner Concession Card, Health Care Card of DVA Gold Card may be eligible. See each rebate below for how to apply. To apply for the Low-Income Household Rebate and/or NSW Gas Rebate, or to update your concession details, please print, complete, and return the Sumo Concession Form.

For more information feel free to contact us on 13 88 60 or email contactus@sumo.com.au 

 

Low Income Household Rebate

The NSW Low Income Household Rebate helps eligible concession card holders with their electricity costs. It is applied as a daily amount on your electricity bill, so the amount on each bill depends on the number of days in that billing period. Retail customers apply through Sumo using the Concession Form.

More information: https://www.service.nsw.gov.au/transaction/apply-for-the-low-income-household-rebate-retail-customers 

 

NSW Gas Rebate

The NSW Gas Rebate helps eligible concession card holders with the cost of main gas. It is applied as a daily amount on your gas bill, depending on the number of days in that billing period. Retail customers apply through Sumo using the Sumo Concession Form.

More information: https://www.service.nsw.gov.au/transaction/apply-for-the-gas-rebate-retail-customers 

 

Life Support Rebate

The Life Support Rebate helps with the electricity cost of running an approved life support machine at home. It is applied as a daily amount, and the rate depends on the type of equipment used. To apply, download, complete and return the application form, which must be completed and signed by your registered medical practitioner confirming the use of a life support machine.

More information: https://www.service.nsw.gov.au/transaction/apply-for-the-life-support-energy-rebate-retail-customers 

 

Medical Energy Rebate

The Medical Energy Rebate helps eligible concession card holders if you, or someone you live with, has a medical condition that affects the body's ability to regulate temperature. It is applied as a daily amount on your electricity bill and can be paid in addition to the Low-Income Household Rebate - you do not need to receive the Low-Income Household Rebate to qualify. To apply, download, complete and return the application form, signed by your medical practitioner confirming your condition.

More information: https://www.service.nsw.gov.au/transaction/apply-for-the-medical-energy-rebate-retail-customers 

 

Family Energy Rebate

The Family Energy Rebate helps eligible households with dependent children who received the Family Tax Benefit from Services Australia. Retail customers apply directly through Service NSW.

More information: https://www.service.nsw.gov.au/transaction/apply-for-the-family-energy-rebate-retail-customers 

 

Seniors Energy Rebate

The Seniors Energy Rebate is for self-funded retirees who hold a Commonwealth Seniors Card and don't qualify for the Low-Income Household Rebate. It is paid once a year into a nominated bank account and applies to electricity accounts only (gas accounts aren't eligible). Apply directly through Service NSW.

More information: https://www.service.nsw.gov.au/transaction/apply-for-the-seniors-energy-rebate 

 

Energy Accounts Payment Assistance (EAPA) vouchers

If you’re having difficulty paying your current household energy bill because of a short-term financial crisis or emergency - for example, job loss or an unexpected major expense - you may be eligible for Energy Accounts Payment Assistance (EAPA) vouchers, valued at $50 each. Applying involves an eligibility assessment by a NSW Government representative or an approved EAPA provider.

More information: https://www.service.nsw.gov.au/transaction/energy-accounts-payment-assistance-eapa-scheme 

 

Rebate details in community languages

The NSW Government’s energy rebates website can translate the rebate eligibility rules, rebate types and rebate amounts in the following community languages:

 

In order to translate the page, please select the appropriate language from the top right-hand corner of the webpage.