Could you be missing out on an energy concession?
Many people who are eligible for a concession rebate on their energy bills never claim it.
From 1 July 2026, when you join or change your plan, we'll tell you about the concessions, rebates, and relief available where you live and ask whether you might be eligible - so support is easier to find. If you stop being eligible for a concession you've been receiving, we'll let you know.
You don't have to wait: If you think you may be eligible, contact us any tume and we'll help you check.
The Queensland Government offers a range of rebates to help with electricity bills. Holders of a Pensioner Concession Card, Health Care Card, DVA Gold Card, ImmiCard or Queensland Seniors Card may be eligible. See each rebate below for how to apply. To apply for the Electricity rebate, or to update your concession details, please print, complete and return the Sumo Concession Form.
For more information feel free to contact us on 13 88 60 or email contactus@sumo.com.au
Electricity Only Rebate
The Queensland Electricity Rebate helps eligible concession card holders with their electricity costs. It is credited to your electricity bill in quarterly instalments across the year. To be eligible, you must be the electricity account holder and hold a Pensioner Concession Card, DVA Gold Card, Queensland Seniors Card, Health Care Card or ImmiCard. To apply, call Sumo on 13 88 60 or email us contactus@sumo.com.au or complete and return the application form included in your welcome pack. ImmiCard holders, please call 13 88 60 or email us contactus@sumo.com.au to register your eligibility.
More information: https://www.qld.gov.au/community/cost-of-living-support/concessions/energy-concessions/electricity-gas-rebates
Electricity Life Support Concession
Eligible life support customers receive a concession on their electricity costs; the amount depends on the equipment used. To apply, complete the Electricity Life Support Concession application form. If you have life support equipment, let us know by calling 13 88 60 or email us contactus@sumo.com.au and we will send you the forms, which need to be signed by your medical practitioner. You should also prepare an action plan for unplanned power outages.
More information: https://www.qld.gov.au/community/cost-of-living-support/concessions/medical-concessions/electricity-life-support
Medical Cooling and Heating Electricity Concession Scheme
People with a medical condition that makes it difficult to regulate body temperature when exposed to extreme heat or cold may be eligible for this concession, which is paid quarterly. To apply, call 13 QGOV (13 74 68), or download the application form from the link below, complete it and send it to:
Concession Services
Smart Service Queensland
PO Box 10817 Adelaide Street
Brisbane QLD 4000
More information: https://www.qld.gov.au/community/cost-of-living-support/concessions/medical-concessions/medical-cooling-heating-electricity-concession-scheme
Home Energy Emergency Assistance Scheme (HEEAS)
The Home Energy Emergency Assistance Scheme helps low-income households experiencing a short-term financial crisis or unforeseen emergency to pay an outstanding electricity account. Eligible customers may receive a one-off payment once every two years. You do not need to hold a concession card to apply. Call us on 13 88 60 or email us contactus@sumo.com.au and ask about the Home Energy Emergency Assistance Scheme - you'll be transferred to our Bill Assist Team.
More information: https://www.qld.gov.au/community/cost-of-living-support/concessions/energy-concessions/home-energy-emergency-assistance-scheme