Meter Alteration

VIC Electricity

Powercor/United/Citipower

This is raised directly to the distributor via their network portal. Please see below:

• Powercor & Citipower: https://myenergy.powercor.com.au
• United: https://myenergy.ue.com.au/
• Please allow at least 20 business days for this request to complete.
   

Jemena/Ausnet

• You must have a valid Sumo account.
• Engage with an electrician, they will confirm what work is required.
• They will then need to complete and send an EWR (Electrical Works Request) form and any other required documents to connections@sumo.com.au
• Please allow at least 20 business days for this request to complete.

VIC Gas

• You must have a valid Sumo account.
• Please fill out the alteration form (You may need a plumber to help you fill this out) and email to connections@sumo.com.au
• Please allow at least 20 business days for this request to complete.

NSW Electricity

• You should engage an Accredited Service Provider (ASP), this is a type of electrician.
• Your electrician will need to complete any works required and notify your distributor.
• If any action is required by Sumo, your electrician will need to notify Sumo via an email to connections@sumo.com.au

NSW Gas

• You must submit your request to Jemena directly: https://mygasservices.jemena.com.au/gdp/login/auth
• Jemena will notify Sumo once the works have been completed.
• Please allow at least 20 business days for this request to complete.

QLD

• You must have an active Sumo account.
• Engage with an electrician, they will confirm what work is required.
• Any alterations need to be requested to Energex directly, through their online portal.
• Energex will send an EWR (Electrical Works Request) to Sumo and we will raise any service orders required.
• Please allow at least 20 business days for this request to complete.

SA

• You must have an active Sumo account.
• Engage with an electrician, they will confirm what work is required.
• Any alterations need to be requested by your electrician to SAPN directly, through their online portal.
• Sumo will then be notified by SAPN, and we will raise any service orders required.
• Please allow at least 20 business days for this request to complete.