Stronger protections for your energy plan

From 1 July 2026, rules give households and small businesses more certainty about what they pay for energy. These protections apply to both new and existing market energy plans, and they mean:

No Loyalty penalty.

If the benefits on your plan change or expire, you won't pay more than the standing offer price.

Price change at most once a year

We can't increase the prices on your market plan more than once every 12 months. For most customers this lines up with the July industry update, so you can better predict your costs across the year.

No unfair late-payment penalties

Unreasonably high penalties for paying a bill late have been removed.

Fairer fees

Retail fees aren't charged to vulnerable customers, and any fees or charges for other customers are limited to reasonable cost. Every customer is also entitled to a fee-free way to pay their bill.

These changes come from new national rules made by the Australian Energy Market Commission and apply to our customers in NSW, Queensland, and South Australia. You don't need to do anything to receive them - they apply automatically to your plan.

For more information, please see here.