Cookies
At Sumo Energy, we use a variety of online services—including our website, mobile apps, emails, and social media profiles—that may employ cookie technology. Cookies are small text files that help us recognize repeat visitors, store registration data, facilitate ongoing access to our website, track usage behaviour, and compile data to enhance our content. We may also receive cookie data from other businesses you engage with and third parties, which we use in combination with our own data to personalize your experience across our website and online services, as well as to deliver more relevant advertising.
Cookies are not programs that can harm your system. While some cookies may collect and store personal information, we treat this data with the same level of privacy protection as any other personal information we gather.
Typically, cookies collect information related to the device you use to access our online content, such as your IP address or location data. They may also track your activities on our website. If you log into your Sumo Energy My Account or interact with certain content, this information can be linked to your user profile.
You have the option to disable cookies or receive warnings when cookies are in use by adjusting your browser or mobile device settings. However, doing so may limit your access to certain features or the enhanced user experience that cookies enable.
Visiting Our Website
When you visit our website or use other online services, we may record information about your visit, in addition to any personal details you provide (e.g., for a quote or contact form). This record might include:
- Your server address
- Your top-level domain name (e.g., .gov, .au)
- The date and time of your visit
- Pages accessed and documents downloaded
- The address of any website that linked you directly to our site
When you log into the Sumo Customer portal or your Sumo Energy Consumer Data Right dashboard, anonymised information related to your account
We use this information, along with other de-identified and aggregated data from third parties, to:
Improve our products, services, and customer communications
Provide you with a tailored and relevant experience when using our website or other online services
Monitor unusual activity on the Sumo Energy website and other online services
Third-Party Collection
Third parties may use cookies and other technologies to collect information about your use of our online services, including your computer’s IP address. This information may be stored outside Australia and may be transferred to other entities, either by law or for processing on behalf of these third parties. Entities like Demdex, DoubleClick, Facebook, and Google may collect this data. Their privacy policies provide more details, including how to opt-out of certain activities.
You can disable third-party cookies or receive warnings by adjusting your browser settings.
Third-Party Websites
Our website and online services may include links to third-party websites. We do not control the content or privacy practices of these websites and do not endorse their content.
We recommend reviewing each website’s privacy policy to make informed decisions about sharing your personal information when visiting those sites.
Information on this website
The information on this website is for general use. It is not advice, it may contain errors and omissions, and you must not rely on it.
Representations, warranties and liability
We make no representation or warranty about the information on this website, except where a representation or warranty is implied by law. To the maximum extent permitted by law, Sumo is not responsible or liable for any loss or damage (including for any indirect or consequential loss) relating to access or use of this website or its content.
Links from this website
Links to other websites are provided for convenience. We are not responsible for, and do not endorse or approve of, any information on any site accessed from this website.
Intellectual property
The information on this website is protected by copyright. You may download or display any of it for personal use, but must obtain our permission to use or reproduce it in any other way. You may not use any of our trade marks or logos on this website, unless we first give you our written consent.
Availability
The information on this website, and the products and services it refers to, are for use by Australian residents only (and in some cases for residents of particular States).
Changes to these terms and conditions
We may change these terms of use at any time by publishing a revised version on this website.
Any reference to ‘we’ or ‘us’ in these terms of use refers to Sumo Power Pty Ltd (ABN 86 601 199 151), Sumo Gas Pty Ltd (ABN 67 606 951 713) or any of their related parties
