Payment plans
We can help if you’re struggling to pay your energy bills by setting up payment plans that allow you to pay smaller more frequent installments which will help with managing the household budget.
Government Assistance
You may be eligible for QLD Government energy rebates. Visit here for more information. We can also help you to set up Centrepay to make regular Deductions from your Centrelink payments. Centrepay is a voluntary and easy payment option available to Centrelink customers. Go to humanservices.gov.au/Centrepay for more information and to set up your Centrepay Deductions.
Bill Assist
If you just can’t manage to pay your Sumo bills in full or keep up with a payment plan, please call us and we can discuss your eligibility for access to our hardship assistance program, Bill Assist. Bill Assist is our plan to get your payments back on track. It outlines the conditions for participation, and how we can help. If you need help, the first step is to call us on 13 88 60. For more information, read our Bill Assist Policy.